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People skills

Develop good conversations with customers.

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People skills

The art of listening

Effective listening is a key skill for everyone working in pharmacy, find out more with this CPD module.

06 Sep 2021 , 60 Min Module

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Management problem solving

Do you delegate responsibly?

Delegation is a critical leadership skill, yet so many managers fail to delegate responsibly.

18 Jun 2020 , 5 Min Module

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Management problem solving

Building resilience in the workplace

With the current challenges in mind, here, with some minor adaptations, is a module on personal resilience from 2016.

18 Jun 2020 , 4 Min Module

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People skills

Balancing workload and wellbeing

Health and public sector workers report the highest rates of work-related stress. With increasing workload and expanding roles, how often do you review personal and workplace wellbeing? 

17 Jan 2020 , 3600 Min Module

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Marketing

Get ready for your close-up

Video is the future of marketing and it’s high time you put your business in the frame.

15 Nov 2017 , 2 Min Article

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People skills

Doing things differently for pharmacy efficiency

Naz Meghji shares the steps that Avicenna’s pharmacies have taken to improve pharmacy efficiency

08 Feb 2017 , 2 Min Article

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Leadership

In a happy workplace? Keep up team morale

Pharmacies are busy and workload looks set to increase. So how do you maintain staff morale?

12 Jan 2017 , 4 Min Article

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People skills

Teamwork: part two

This learning module considers the skills needed for efficient teamworking by outlining the different skills needed. 

14 Oct 2016 , 900 Min Module

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Clinical services

A Guide to Change Management: Preparing for action

This CPD module is about preparing for action. It explains how to develop and put into practice a vision of your business journey.

18 Jul 2016 , 900 Min Module

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Mental health

Hitting a low

Pharmacy teams are feeling stressed, dissatisfied and morale is plummeting. So what can be done?

12 Jul 2016 , 4 Min Article

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Leadership

How to build resilience at work

With the pace of life so fast, can you learn how to manage it?

04 Jul 2016 , 900 Min Module

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Customer service

Structured questioning at the counter

This looks at the process of questioning for giving advice or recommending a product

31 May 2016 , 900 Min Module

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Management problem solving

Project management – is it an art or science?

Drive through new plans with great project management skills

31 May 2016 , 900 Min Module

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People skills

Networking for success

Get out and network: the key to growing your influence

31 May 2016 , 900 Min Module

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Business environment

Negotiation skills

Use negotiation techniques to help to achieve your objectives.

31 May 2016 , 900 Min Module

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Leadership

Feedback as a workplace tool

People management: How to give and receiving useful feedback. 

31 May 2016 , 900 Min Module

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